Skills & Experience

User Experience Foundations

My education and work experience provided a solid foundation for my career as a 
User Experience Professional

Macalester College – Undergraduate Studies

Major/Courses and UX Skills Learned:

Economics Major:

  • Analysis of big picture AND details


  • Tracking trends over time



Mathematics Minor/Computer Courses:

  • Knowledge of software architecture and HCI

Psychology Coursework/Tutor:

  • Understanding people


    • Emotions
    • Thinking
    • Motivations

 

Proctor & Gamble’s Healthcare Division

P&G is a top company in training professionals at interviewing and client interaction

UX Skills Learned:

  • Interviewing for meaning and deeper connections


  • Experience in listening for clarity and understanding


  • Building stakeholder and client relationships


Loyola University Chicago
Human Resources Management Coursework

Quinlan School of Business

Major/Courses and UX Skills Learned:

Training Program Design & Development
  • Graduate Assistant – Developed Training Program Proposal for International Managerial Training
  • Data analysis
  • Coursework in designing education programs based on user needs and using user centered methods
  • Ongoing user testing and evaluation
Organizational Psychology/Behavior
  • Understanding workplace and user needs and goals

Software Design Consultant to Fortune 500 Firms

My UX Foundation Skills helped launch my successful software design consulting business

Fortune 500 Clients

  • Montgomery Ward Retail Store Headquarters
  • Helene Curtis – Product Design & Packaging


  • Argonne National Laboratory – American Institute of Physics

Skills & Experience

Lead UX Designer for Healthcare & Pharmaceutical Client Projects

Websites, web apps, and mobile apps to improve patient health outcomes

My UX/UI Design on Education Programs for Hospitals, Medical Schools, and U.S. Government Healthcare Agencies

I have over 20 years of UX Design experience conducting user testing with interactive, education programs that help doctors, nurses, and their patients learn more about their chronic illness.

Years

UX Design Collaborations

Hospital Site Visits

The “Prescription for Learning” Web App for Healthcare Education

Empowering Doctors and Nurses to help their Patients Learn

With four hospital-based cancer centers and the National Cancer Institute, I conducted UX Research for an innovative, tablet-based learning program for the CancerHelp Institute.

  • Designed personas and mobile interactive prototypes for both healthcare staff and patient users.
  • Managed “Content Distribution Partner” relationship with the National Cancer Institute

Key Skills/Experience

  • Lead UX/UI Designer/Researcher for mobile smartphone and tablet education program
  • Designed connections to Electronic Medical Record (EMR) systems for communication links
  • Designed secure cloud-based backend for patient/user data requiring HIPAA compliance.

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Northwestern University Medical School – Interactive Health Education Software Research

UX Researcher/Principal Investigator for two multi-year National Institutes of Health Studies

UX Research for an interactive, multi-media, bilingual education software program for cancer and diabetes patients. The study was for the NIH and the Agency for Research and Quality (AHRQ).

  • Responsible for all UX research, user testing, site maps, wireframes, and interactive prototypes for the software
  • Advocated successfully for the user when user testing revealed major changes were needed with the user interface
  • Designed backend user data collection

Key Skills/Experience

  • Planned, executed, and managed UX Research for 2 separate multi-year studies
  • Designed interactive prototypes for user testing with cancer and diabetes patients in English and Spanish
  • Designed custom user data collection and analysis tools and made regular presentations of the data

Ortho Biotech (J&J Pharmaceuticals) Healthcare Education Software

UX Design and Research for Multimedia Software Design and Kiosk Rollout

UX Strategist and Project Manager for an innovative, interactive software design and nationwide kiosk rollout project for Ortho Biotech.

  • UX design, user testing, site maps, wireframes, and prototypes for the software
  • Site visits/presentations to healthcare professionals at 40 hospitals nationwide

Key Skills/Experience

  • Strong collaboration with Ortho Biotech Marketing Managers (stakeholders), subject matter experts, and software developers
  • Designed custom user data collection and analysis tools
  • Designed interactive prototypes for user testing and stakeholder presentations

Skills & Experience

UX Design Consultant for Architects, Engineers, Designers, & Scientists

My software designs and research helped Fortune 500 professionals accomplish their core mission

UX Research and Design Consulting for Fortune 500 Clients

I have over 10 years experience designing interactive, multi-user programs for Fortune 500 firms and the U.S. Department of Energy at Argonne National Laboratory.

Years Consulting

UX/UI Design Clients

Engaged Professionals

Montgomery Ward & Co. Architecture and Construction Department

“Software so easy, even a CEO can use it”

UX Product Design and Research, development, and management of interactive, network-based, multi-user programs for their workgroups to collaborate.

  • UX Design for Executive Decision Support Tool used by their CEO and Board of Directors
  • Designed database backend for photos, and architecture and sales data for all 300 retail stores
  • Planned, executed, and managed software and hardware upgrade for 80 person department

Key Skills/Experience

  • Consulting relationship with architects, managers, and IT
  • Software management and data updates for mission critical app
  • Dashboards for analysis and decision making

Argonne National Laboratory

UX Product Design for Scientists & Office Staff

For Argonne Labs, I designed a new program from scratch for the American Institute of Physics (AIP). This network-based program allowed their workgroups, including scientists and secretaries, to collaborate on their core mission of publishing scientific journals.

Key Skills/Experience

  • UX Product Design and Development of Interactive Workgroup Collaboration Software
  • Ongoing software management and improvements for efficiency and effectiveness
  • Communication with scientists, laboratory managers, information technology, and office staff

Helene Curtis: UX for Product Design Department

Designed easy-to-use, multi-user, network software for project managment and collaboration. Software supported the Helene Curtis product design and print advertising departments.

Key Skills/Experience

  • Agile UX Design, user testing and interactive prototypes
  • User Flow Diagrams and Site Maps
  • Designed sophisticated, interactive module for managers to easily generate monthly, quarterly, and yearly reports

Interactive Protypes

I like to create prototypes early in the design and consulting process.

Key benefits:

  • My prototypes can be paper, wireframe, or pixel perfect
  • Useful for user testing
  • Great for gaining insights about features that don’t work for users
  • Often can be loaded on a tablet or smartphone for remote testing

Wireframes for Web & Tablet Apps

I create wireframes at various points in my UX process. I sometimes make wireframes as an ideation step as an alternative to sketching. It helps to see how a screen looks and to get a rough idea of the UI and user navigation.

The benefits of my wireframe drawings include:

  • Easy to create
  • Their rough look often encourages suggestions for improvements
  • Useful to share with design/development team
  • Easy to make interactive for user testing
  • Helpful to show stakeholders and managers for input

Dashboards for User Data Analysis

With my UX Design for a large multi-site web app and Saas product launch, the user interviews revealed that a way to see highlights of the program would be helpful. The web app was targeted primarily for tablets and my design included a sophisticated cloud database backend. With all the user data being saved to the cloud app, it was straitforward to design dashboard screens. The dashboard’s tables, charts, and graphs gave managers and department heads a useful overview.

Key benefits:

  • Dashboards update automatically from the user data
  • Can be printed by users as a report
  • An easy way to get a view of the big picture of how a program is progressing

My UX Product Design Process

My UX Product Design Process

The following icons show the UX steps and deliverables that I use with my UX projects for mobile apps, web apps, and websites. As a project proceeds, I like to create UX deliverables such as Personas, Empathy Maps, User Flow Diagrams, and User Journey Maps. These help the UX team, stakeholders, and managers to get a better understanding of the design and development project. This can include seeing where pain points and goals/opportunies might exist. I communicate my research findings through reports, webinars, and inperson presentations.

User Interviews

Research

User Testing

Personas

Storyboards

Ideation

Pain Points and Goals

Wireframing

User Flow Diagrams

User Journey Maps

Interactive Prototypes

Final Design

View My UX Design Web App Portfolio including Personas, Wireframes, User Flow Diagram, Journey Map, Prototype Screens, and More…

My Broad Range of Industry Client Experience:

My broad background as a UX Product Designer includes designing digital products for healthcare, enterprise, and B2B organizations in many diverse industries and leading research to advance user experience.

Consumer
Products

Personal Care Products

Academic Journal Publishing

Healthcare
Research
& Education

Retail Store Headquarters Architecture Dept.

U.S. Department of Energy

Pharmaceutical
Division of Johnson & Johnson

Goverment Healthcare Agency

Healthcare
Education

Goverment Healthcare Agency

Healthcare
Research

Goverment Healthcare Agency

Healthcare
Education

Healthcare
Education

Healthcare
Education

Healthcare
Education

Healthcare
Education

Healthcare
Education

Healthcare
Education

Professional Societies and Associations:

I am a member of UX Design and Interaction Design Professional Associations which connect me to other professionals and keep me up-to-date with best practices and industry trends.

Professional Association for
Design
Sustaining Member

Interaction Design Professionals Association
Member

User Experience Professionals Association
Sustaining Member

Nielsen Norman Group
Seminars & Ongoing Education