UX for Ortho Biotech, A Division of Johnson & Johnson Pharmaceuticals

Healthcare Education Software Design and Kiosk Rollout

UX Strategist and Project Manager for an innovative, interactive software design and kiosk rollout project for Ortho Biotech. The nationwide rollout involved working closely with the Ortho Biotech team and managing program and software logistics.

• UX design, user testing, site maps, wireframes, and prototypes for the software
• Site visits/presentations to healthcare professionals at 40 hospitals nationwide
• Planned, executed, and managed software and hardware installation and upgrades

Key Skills/Experience

• Consulting relationship with Ortho Biotech Marketing Managers and software developers
• Designed custom user data collection and analysis tools
• Designed interactive prototypes for user testing and stakeholder presentations

The “Prescription for Learning” Web App for Healthcare Education

UX Design to Empower Doctors and Nurses to help their Patients Learn

In collaboration with four hospital-based cancer centers nationwide and the National Cancer Institute, I designed an innovative, easy-to-administer, tablet-based learning program. The UX Design challenges included a major user experience shift from patients to healthcare staff. Multiple interactive prototypes were designed and used with both healthcare staff and patient users.

Key Skills/Experience

• UX/UI Responsive Design for tablets and smartphones
• Designed data connections to hospital Electronic Medical Record (EMR) systems for critical and secure communication links
• My UX Design included designing a secure cloud-based backend for HIPAA compliance. This backend database also supported user statistics and dashboards for healthcare reporting and analysis

Northwestern University Feinberg School of Medicine Health Education Research

UX Researcher/Principle Investigator for National Institutes of Health Studies

UX Research and UX Design for an interactive, multi-media, bilingual software program for cancer and diabetes patients. Program design was part of two NIH funded studies for the Agency for Research and Quality (AHRQ). Designed user research and analysis tools to study the benefits of touchscreen learning programs targeted to help low-literacy users. Strong collaboration and interaction with the multidisciplinary study team including researchers, doctors, nurses, software developers.

• Responsible for all UX design, user testing, site maps, wireframes, and interactive prototypes for the software
• Advocated successfully for the user when user testing revealed major changes were needed in the interactive program navigation
• Designed backend user data collection for the Learning Programs for both cancer and diabetes

Key Skills/Experience

• Planned, executed, and managed user experience design for two separate multi-year studies
• Designed interactive prototypes for user testing with cancer and diabetes patients in English and Spanish
• Designed custom user data collection and analysis tools and made regular presentations of the data

Montgomery Ward & Co. Architecture and Construction Department

“Software so easy, even a CEO can use it”

UX Design, development, and management of custom Interactive network-based, multi-user programs for their workgroups to collaborate.

• UX/UI for Executive Decision Support Tool used by their CEO and Board of Directors
• Designed database backend for photos, and architecture and sales data for all 300 retail stores
• Planned, executed, and managed software and hardware upgrade for 80 person department

Key Skills/Experience

• Consulting relationship with architects, managers, and IT
• Software management and data updates for mission critical app
• Dashboards for analysis and decision making

Argonne National Laboratory

UX/UI Design for Scientists & Office Staff

For Argonne Labs, I designed a new program from scratch for the American Institute of Physics (AIP). This network-based program allowed their workgroups including scientists and secretaries to collaborate on their core mission of publishing scientific journals.

Key Skills/Experience

• UX/UI Design and Development of Interactive Workgroup Collaboration Software
• Ongoing software management and improvements for efficiency and effectiveness
• Communication with scientists, laboratory managers, information technology, and office staff

Helene Curtis: UX/UI for Product Design Department

Designed easy-to-use, multi-user, network software for project managment and collaboration. Software supported the Helene Curtis product design and print advertising departments.

Key Skills/Experience

• Agile UX Design, user testing and interactive prototypes
• User Flow Diagrams and Site Maps
• Designed sophisticated, interactive module for managers to easily generate monthly, quarterly, and yearly reports